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Last Updated: 11/09/2025

Prestige External Cleaning values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.prestige-externalcleaning.co.uk or engage with our services.

1. Information We Collect

We may collect the following information:

a. Information you provide directly:

• Name

• Email address

• Phone number

• Address

• Any details you include when requesting a quote or making an inquiry

b. Information collected automatically:

• IP address

• Browser type and version

• Pages you visit on our site

• Date and time of access

• How you found our website (e.g., search engine, social media)

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and provide quotes

• Schedule and deliver our external cleaning services

• Send updates or relevant service information

• Improve our website’s functionality and user experience

• Comply with legal obligations

3. Legal Basis for Processing (GDPR & UK GDPR)

If you are located in the UK or the European Economic Area (EEA), we process your personal data under one or more of the following legal bases:

• Contract: To provide the services you have requested.

• Consent: Where you have agreed to our use of your information (e.g., newsletter sign-up).

• Legitimate Interests: To improve our services, prevent fraud, and secure our website.

• Legal Obligation: Where we must comply with applicable laws and regulations.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information only with:

• Service providers who help us operate our website or deliver our services (e.g., payment processors, hosting companies)

• Authorities, if required by law or to protect our rights and safety

5. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Remember your preferences

• Analyze website traffic and performance

Your Choices:
When you first visit our website, you will see a cookie consent banner allowing you to:

• Accept all cookies

• Reject non-essential cookies

• Manage your cookie preferences

You can also disable cookies in your browser settings, though some features of our site may not function correctly.

6. Data Retention

We keep your personal information only as long as necessary to:

• Provide the services you have requested

• Comply with legal obligations

• Resolve disputes and enforce agreements

7. Data Security

We implement reasonable technical and organisational measures to protect your personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights (GDPR & UK GDPR)

If you are in the UK or EEA, you have the right to:

• Access the personal information we hold about you

• Request corrections or updates

• Request deletion of your personal information

• Restrict or object to certain processing

• Data portability (receive a copy of your data in a portable format)

• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at:
Email: [YourEmail@example.com]
Phone: [YourPhoneNumber]

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK or your local data protection authority in the EEA.

9. International Transfers

If we transfer your personal information outside the UK or EEA, we will ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities.

10. Links to Other Websites

Our site may link to other websites. We are not responsible for the privacy practices of third-party sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Prestige External Cleaning
Email: info@prestige-externalcleaning.co.uk